IBPS Customer Service Associate Recruitment 2025
IBPS has launched its IBPS CSA Recruitment 2025, inviting graduates nationwide to apply online between August 1 and August 21, 2025. With 10,277 vacancies across 11 public sector banks, this offers a golden opportunity for those seeking a clerical-level government job. The multi-stage selection includes Preliminary exams in October and Main exam in November, based on official notification dated July 29–31, 2025.
Candidates aged 20–28 years by August 1, 2025, can apply, provided they hold a recognised graduate degree and are proficient in the local official language of their preferred state or UT. Reserved category applicants may benefit from age relaxations as per norms. The process involves document uploads, handwritten declaration, exam fees, and clear cut-offs for progression.
Interested and eligible candidates are also advised to check the links for IBPS PO Recruitment 2025 and IBPS SO Recruitment 2025. These vacancies are available for graduate applicants who are looking for a banking job.
Highlights of IBPS CSA Recruitment 2025
| Feature | Key Info |
| Vacancies | 10,277 across 11 PSU banks |
| Apply Window | 1–21 August 2025 |
| Age Limit | 20–28 years (reservations apply) |
| Qualification | Graduate (any discipline) |
| Exam Stages | Prelims → Mains |
| Prelims Dates | 4, 5, 11 October 2025 |
| Mains Date | 29 November 2025 |
| Application Fee | ₹850 (General/OBC), ₹175 (SC/ST/PwBD) |
| Salary (in-hand) | ₹28,000 – ₹40,000/month approx |
| Official website | www.ibps.in |
State-wise Vacancies Chart
| State Name | Total Post | State Name | Total Post |
| Uttar Pradesh UP | 1315 | Bihar | 308 |
| Delhi | 416 | Madhya Pradesh | 601 |
| Uttarakhand | 102 | Rajasthan | 328 |
| Haryana | 144 | Himachal Pradesh | 114 |
| Jharkhand | 106 | Chandigarh | 63 |
| Andaman & Nicobar | 13 | Andhra Pradesh | 367 |
| Arunachal Pradesh | 22 | Chhattisgarh | 214 |
| Assam | 204 | Gujarat | 753 |
| Dadra & Nagar Haveli & Daman & Diu | 35 | Kerala | 330 |
| Goa | 87 | Lakshadweep | 07 |
| Jammu & Kashmir | 61 | Maharashtra | 1117 |
| Karnataka | 1170 | Meghalaya | 18 |
| Ladakh | 05 | Nagaland | 27 |
| Manipur | 31 | Puducherry | 19 |
| Mizoram | 28 | Tamil Nadu | 894 |
| Odisha | 249 | Tripura | 32 |
| Punjab | 276 | Telangana | 261 |
| Sikkim | 20 | West Bengal | 540 |
Eligibility Criteria
- Education: Bachelor’s degree in any discipline from a recognized university.
- Age (as of 01.08.2025): 20–28 years; upper limits increased by 3–5–10 years for OBC/SC/ST/PwBD, respectively.
- Language: Must know the official language (reading, writing, speaking) of the state/UT applied for.
- Others: Good credit and criminal record; basic computer literacy preferred.
Fees, Salary & More
- Application Fee:
- General/OBC: ₹850
- SC/ST/PwBD/ESM: ₹175
- Salary Structure:
- Basic pay approx ₹19,900–₹24,050; across scales rising to ₹47,920 over the years.
- With allowances (DA, HRA, medical, travel, special), in-hand salary is typically ₹28,000–₹40,000/month, depending on city and bank policies.
- Career Growth: After probation (6 months), eligible for promotions; many proceed to the Officer cadre through merit.
Exam Pattern
Preliminary Exam (60 min, 100 marks)
| Section | Qns | Marks | Time |
| English Language | 30 | 30 | 20 min |
| Numerical Ability | 35 | 35 | 20 min |
| Reasoning Ability | 35 | 35 | 20 min |
Main Exam (160 min, 200 marks)
| Section | Qns | Marks | Duration |
| Reasoning & Computer Apt. | 50 | 60 | 45 min |
| English Language | 40 | 40 | 35 min |
| Quantitative Aptitude | 50 | 50 | 45 min |
| General/Financial Awareness | 50 | 50 | 35 min |
- Negative marking: 0.25 mark per wrong answer in both stages.
- Prelims scores are only qualifying; merit is based solely on Mains.
Cut-Off Marks
- Prelims cut‑offs usually range from 68–89% depending on state/category, while Mains cut‑offs (normalized) fall around 30–60 marks out of 100.
- Final cut‑offs vary broadly across reserves and states; exact values for 2025 will be released after exams.
Required Documents
Applicants must upload scanned copies (JPEG/A4 PDF) of:
- Passport-size photograph (200×230 px, 20–50 KB)
- Signature (140×60 px, 10–20 KB)
- Left thumb impression (240×240 px, 20–50 KB)
- Handwritten declaration (800×400 px, 50–100 KB)
- PwBD certificate (if eligible) – PDF, ≤500 KB, A4 size
Important Dates
| Important Events | Dates |
|---|---|
| Commencement of online registration of application | 01/08/2025 |
| Closure of registration of the application | 21/08/2025 |
| Closure for editing application details | 21/08/2025 |
| Last date for printing your application | 05/09/2025 |
| Online Fee Payment | 01/08/2025 to 21/08/2025 |
How to Apply for IBPS CSA Recruitment 2025
- Visit www.ibps.in and download the IBPS CSA Notification PDF.
- Click on the CRP‑CSA XV link to apply online.
- Register with basic details, get Registration No. and Password.
- Log in to fill in personal, educational, and preference data.
- Upload all documents as per specifications.
- Enter Bank & Branch preferences.
- Pay the fee online and submit the form.
- Download and print the confirmation page for records.
Modification window allows edits until 21 August, 2025
FAQs
Q1: Is the interview part of the selection?
A1: No. Only Prelims and Mains exams are involved; final merit is based on Mains marks.
Q2: Can I choose state preferences after Mains?
A2: Bank and state preferences are entered during application; they are final before result declaration.
Q3: What if I fail to upload any document?
A3: Incomplete applications will be rejected; ensure correct formats, sizes, and pictures.
Q4: Are regional languages allowed in the paper?
A4: Yes, the exam is offered in English, Hindi, and thirteen regional languages.
Q5: When will the provisional allotment results be out?
A5: Typically, by April 2026, after completion of both stages and document verification.